Shifts in the back office

Shift history, what is in the Z-report, discrepancies, closing a shift remotely.

The section shows all of the venue's shifts: when each was opened, by whom, how much was taken, whether the register balances.

What is in the shift card

• revenue by payment method;
• number of receipts and the average receipt;
• discounts, refunds, closings without payment;
• tips;
• float, cash in, cash out;
• counted cash and the discrepancy;
• a breakdown by employee.

Discrepancy

Calculated by the system: how much cash there should be minus how much the cashier counted. Investigate in order of decreasing frequency: cash out and cash in, refunds, closings without payment, item voids.

Closing remotely

If a shift was left open and the tablet stayed at the venue, the shift can be closed from the back office. The Z-report will be generated, but nobody will count the cash — the discrepancy will remain unknown. So close remotely only the next day, when there is no other way.

Shift modes

A shift can be kept per venue (all registers in one shift, one Z-report) or per employee (each person is responsible for their own register). The first mode is the usual one for a restaurant, the second is for places where cashiers physically work with different drawers.