Support

Where to write, what to attach to a request and what we do first.

Where to write

In the messenger — it is the fastest way. For contracts and invoices there is email.

What to attach

To sort it out from the first message:

• what happened and what was expected instead;
• when — date and time to the minute;
• where — venue, register, receipt or order number;
• a screenshot of the screen, if an error is visible;
• what you have already tried.

The receipt or order number matters more than anything else: it shows the whole history of actions, right down to what came out of the printer.

What is urgent

If the register does not take payment or does not print during a shift — write straight away and say that the venue is open. Such requests go first.

What you can check yourself

• printer — test print;
• tablet — device diagnostics;
• a dish is not visible at the register — checklist;
• the cash does not add up — going through the shift.