Delivery, couriers and website payments
Delivery as a separate line, courier money, the website payment map and what counts as revenue.
Delivery as a separate line
The delivery charge is a separate line on the receipt. This lets you see three different amounts:
- how much was charged to the guest;
- how much was paid to the courier;
- how much the venue paid on top.
The last one is the figure that usually stays invisible and quietly eats the margin of short-distance orders.
Courier
The order card records who took the order and when it was handed over. A history is built by day and by order: how many deliveries, how much was spent, what was paid on top.
An order for two venues
If a guest ordered from the menus of two neighbouring venues, delivery is combined into one: the courier makes one trip, and the money is split between the venues.
Website payment map
The website’s payment system sends a payment method code. It must be mapped to a venue payment method — otherwise the money lands in the wrong account.
If the QR payment code is mapped to a “card” type method, it becomes impossible to tell a phone payment from a card payment. This has already happened: two different codes led to the same method, and the bank reconciliation didn’t add up.
What counts as revenue
An order paid on the website is ordinary revenue marked with its source. Delivery is counted separately from the dishes, so the average check is not inflated by the courier charge.