Invoicing a guest from the chat
How to send a guest a payment link right from the order chat and what happens after they pay.
A guest wrote in the chat, the order is agreed, but they don’t want to pay on delivery — or the courier is leaving without change. You can invoice them from the same conversation.
How it works
- In the order card the manager presses “Issue an invoice”.
- The guest gets a payment link in the chat.
- The guest pays — the order is marked as paid, and the payment method is filled in automatically.
- The courier leaves without money: nothing to take or count.
What is configured
Invoicing is enabled for each venue separately — in the integration settings. If the button is missing, it is switched off: this is not a fault.
Why you need it
- a courier without change: the money arrived in advance, no argument about change;
- prepayment for a large order: a banquet or an office delivery are the usual reasons;
- a guest from abroad: pays by card without having cash in baht.
Send the invoice after the order has been confirmed in the chat. A link that arrives before the conversation looks like spam and stays unpaid.
What the system shows
A payment by link lands in the account mapped to its payment code — just like a website payment. In reports such an order is no different from others: the source and payment method are visible, and the money is in the right account.